Support
At GoldSlips Social Casino, we understand that even the most enjoyable gaming experiences sometimes require assistance. Our dedicated support team is ready to help you with any questions or concerns you might have about your account, gameplay, or virtual currency purchases.
Immediate Assistance via Live Chat
Our friendly support specialists are available through our convenient live chat feature. This real-time support option connects you with a team member in seconds, making it perfect for quick questions about your Fun Coins balance, Gold Slips redemption, or game mechanics. Our live chat support typically responds within 2-3 minutes and is available 24/7, ensuring you never have to wait long for assistance.
Email Support for Detailed Inquiries
For more complex questions or situations requiring documentation, our email support at support@goldslips.com provides comprehensive assistance. Our team aims to respond to all email inquiries within 12 hours, though most players receive answers within 4-6 hours. This option is particularly useful when sharing screenshots or when you need a written record of your communication with our team.
Account management and security
Our Help Center provides answers to common questions regarding account setup, verification, and security best practices to keep your information safe.
Payment methods (Visa and MasterCard)
Find detailed information on using Visa and MasterCard for virtual currency purchases, including transaction processes and security measures.
Fun Coins and Gold Slips usage
Learn how to use your Fun Coins and Gold Slips, understand their value, and discover how they enhance your gaming experience.
Game rules and strategies for RubyPlay titles
Explore rules and strategies for all our casino-style games, including titles powered by RubyPlay, to maximize your enjoyment and understanding.
Welcome bonus details (10,000 Fun Coins + up to 10 Gold Slips)
Get all the details about our welcome bonus, including how to claim your 10,000 Fun Coins and up to 10 Gold Slips upon registration.
Technical requirements and troubleshooting
Our Help Center offers solutions for common technical issues and outlines the system requirements for an optimal gaming experience at GoldSlips Social Casino.
Dedicated Team of Gaming Specialists
Our support agents aren't just customer service representatives—they're passionate gaming enthusiasts who understand our platform inside and out. Each team member undergoes extensive training on GoldSlips features, RubyPlay software, and social casino mechanics to ensure they can address your specific needs.
We Value Your Feedback
Your experience matters to us. After each support interaction, you'll have the opportunity to rate your experience and provide feedback. This helps us continually improve our support services and ensure we're meeting your expectations.
Payment Support
Have questions about purchasing Fun Coins packages using your Visa or MasterCard? Our support team can guide you through the process, explain security measures, and help resolve any transaction issues. We're committed to making your experience with USD transactions smooth and worry-free.
Connect With Us Today
Whether you're new to GoldSlips Social Casino or a regular player, our support team is here to enhance your gaming experience. Don't hesitate to reach out—we're committed to providing quick, friendly, and effective solutions to keep your focus where it belongs: enjoying our exciting collection of games and making the most of your virtual currency.